OTAMA LLC 公式ECサイトです。
主に国内外のモーターアパレルとアクセサリーを販売しています。
車好きが皆平等に楽しむことをモットーにジャンルやスタイルを問わずカッコいいいを提案しています。
業販対応可能です。お問い合わせください。

For Overseas Customers

We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.
All our product prices and shipping fees are charged in Japanese yen.

SHIPPING
We use the international postal Express Mail Service (EMS) via the Japan Post Service.
EMS is a top speed international mail service that delivers to over 120 countries and territories worldwide.
EMS has a both a tracking system and an insurance system (in case of loss or damage up to 20.000 yen). 
With this service, delivery usually takes about 4 to 6 days to Europe and North America.

You can track your parcel the EMS website using the tracking number that we will inform you of at the time of shipment.

SHIPPING COST

International Shipping Cost is calculated based on the total weight of the item you are purchasing and the area you are delivering to.

PAYMENT

We provide two types of payment methods by PayPal and Credit Card in Japanese Yen.
We DO NOT accept "Cash on Delivery" and "Bank Deposit" for Overseas Customers.

All information about payment will be sent along with an invoice email after your order has been accepted and processed.

Paypal : For Customers using PayPAL, You can click on the PayPal link after check out to complete your payment. PayPal covers most major credit cards such as American Express, Diners Club, Discover, JCB, MasterCard and Visa.

It is also possible to pay via credit card using Paypal. When you are redirected to the PayPal payment page, the option "I don't have a PayPal Account" allows you to pay your order directly, without the need to create a PayPal account. if you don't yet have a PayPal account, you may visit www.paypal.com to open an account.

TAXES & CUSTOM FEES

All prices are Tax - Free, however, importing from Japan may be subject to different charges when the package arrives at the country of destination. These fees must be paid by the recipient and are the customer's responsibility. We have no control over taxation and cannot predict its amount or particular application.Please contact the customs office in your country for more information. Please note that some local carriers might charge additional fees when perceiving VAT and custom duty such as brokerage fees.

INTERNATIONAL RETURNS & EXCHANGE POLICY

We DO NOT accept returns and exchanges for International order.

Acceptable reasons for returns are : factory defects, sending of a wrong colors or sizes, or error on our part. Exchanges can be made only if the item or items are in an unworn/unused condition.
In case where your item is damaged during shipping, please e-mail us within 5 days and immediately file a damage report at your local post office. Once the post office files a damage report, they will ship your item back to Japan at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges. In cases where the item delivered is not what you ordered, notify us within 5 days of arrival and ship it back to The Post office Shop within 7 days of notifying us. We can not deal with items that are not claimed within the assigned period. Please verify all items upon delivery. If you should have any further questions, please email us.




〒354-0044
埼玉県入間郡三芳町北永井70-3
Tel & Fax : 049-293-4716
E-mail:yuki@otama-studio.com